As a family owned Insurance business, located in the Dudley, Webster, Oxford area, we are reminded each and every day, through our interactive experiences, of the importance of our relationship within the community. For 22 years now we have been guided by the knowledge that if we treat and care for our customers as family members, in the end, the relationship will be the only reward we will ever need. The desire to profit from any relationship can never be the primary objective if the goal is long term. Our ability to succeed while always placing the customer’s needs first is the defining characteristic of our success. That we are now serving the second generation of insurance needs for many families and businesses in our community is a testament to these relationships and to our success.
Here are some of the beliefs that guide our day-to-day insurance interactions with our customers.
O'Connor & Co. Insurance Agency exists because of our insurance customers. Without customers, we do not have a business. We encourage our associates to continually enhance their knowledge and understanding about the customers we serve and strive to learn new and better ways to help them.
We promise to be here when our customers need us most. Every time our paths cross is a defining moment in the eyes of our customers and a time of great opportunity for our relationship. Each member of our staff plays a key role in determining the value of this relationship to our customers and delivering on that promise is never optional. We will listen before we respond. We will answer questions promptly, thoroughly and professionally. We will engineer solutions that work and we will carefully support their implementation to ensure the best outcome possible.
Never forget that the customer is our boss. We support, facilitate and recommend. You make the final decisions when it comes to your insurance protection plan. Our staff knows that true understanding can not begin without a thorough session of listening, first. We pay attention so we can learn what's truly important and that means listening to you.
Know that it's business, but it's really always personal. We did not coin this phrase but for us it's not just about insurance, it's about building a relationship. Relationships are built with each and every interaction. Our staff cares about protecting your "whole life" and we want to make sure, if something happens, you'll have fewer worries because of our relationship and the insurance we have built into your life.
Let us help you with your insurance needs.
Refer a customer and we will donate $25.00 to the Webster/Dudley Boys & Girls Club.
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